Terms of Service

Effective Date: July 2, 2026  |  Last Updated: July 2, 2026

1. Acceptance of Terms

Welcome to Chopt ("Company," "we," "us," or "our"). These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," or "you") and Chopt, governing your access to and use of the website located at choptcafe.rest (the "Site"), including all content, features, functionality, ordering systems, and services offered through our platform (collectively, the "Services").

By visiting our Site, creating an account, placing an order, subscribing to our newsletter, or otherwise interacting with our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy, which is incorporated herein by reference. These Terms apply to all visitors, users, customers, and others who access or use our Services.

If you are using our Services on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and in that case, "you" and "your" shall refer to that entity.

You must be at least eighteen (18) years of age to use our Services, create an account, or place orders through our platform. By using our Services, you represent and warrant that you are at least 18 years old and have the full legal capacity to enter into this Agreement.

2. Description of Services

Chopt is a food service establishment that provides customers with high-quality, freshly prepared food items including, but not limited to, salads, grain bowls, sandwiches, wraps, soups, beverages, and related food and beverage products. Our Services include, without limitation:

• Online Ordering: The ability to browse our menu, customize food items, and place orders for pickup or delivery through our website at choptcafe.rest or affiliated third-party platforms.
• In-Store Services: Food preparation and service at our physical restaurant location(s).
• Catering Services: Bulk or event-based food ordering for groups, corporate events, and special occasions, subject to availability and separate catering agreements.
• Account Management: Creating and managing a personal account to track order history, save preferences, and manage loyalty rewards or promotional offers.
• Loyalty and Rewards Programs: Participation in any loyalty programs, promotional campaigns, or rewards systems offered by Chopt from time to time, subject to separate program terms and conditions.
• Customer Communications: Receiving newsletters, promotional emails, order confirmations, and other communications related to your use of our Services.
• Nutritional Information: Access to nutritional data, allergen information, and ingredient details for our menu items as made available on our Site.

We reserve the right to modify, suspend, discontinue, or expand our Services, menu offerings, pricing, or any features at any time without prior notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of our Services or any portion thereof.

Our Services are intended for personal, non-commercial use unless a separate written agreement for commercial or catering purposes has been executed between you and Chopt.

3. User Accounts and Registration

To access certain features of our Services, including online ordering and loyalty program participation, you may be required to create a user account. When creating an account, you agree to:

• Provide accurate, current, and complete information during the registration process.
• Maintain and promptly update your account information to keep it accurate, current, and complete.
• Keep your password and login credentials confidential and secure.
• Accept responsibility for all activities that occur under your account.
• Notify us immediately at [email protected] if you suspect any unauthorized use of your account or any other security breach.
• Not share your account credentials with any third party or allow any third party to use your account.

We reserve the right to suspend, disable, or terminate your account at our sole discretion, without prior notice or liability, if we believe that you have violated these Terms or engaged in conduct that is harmful to us, our customers, or third parties. You may not create multiple accounts for deceptive or abusive purposes.

4. User Obligations and Prohibited Activities

By using our Services, you agree to comply with all applicable local, state, and federal laws, regulations, and ordinances, including but not limited to the laws of the United States of America. You further agree to use our Services only for lawful purposes and in a manner consistent with these Terms.

4.1 Prohibited Activities

You expressly agree NOT to engage in any of the following prohibited activities:

• Fraudulent Activity: Submitting false, misleading, or fraudulent orders, payment information, or account details; using stolen credit card information or unauthorized payment methods.
• System Interference: Attempting to gain unauthorized access to our Site, servers, databases, or any related systems; introducing viruses, malware, Trojan horses, or other harmful code.
• Scraping and Data Mining: Using automated tools, bots, scrapers, or similar technologies to collect data from our Site without our express written permission.
• Impersonation: Impersonating any person or entity, including Chopt employees, representatives, or other users.
• Abusive Conduct: Harassing, threatening, or abusing our staff, representatives, delivery partners, or other users through any communication channel.
• Intellectual Property Infringement: Reproducing, distributing, modifying, publicly displaying, or creating derivative works from our proprietary content without our prior written consent.
• Promotional Abuse: Manipulating, exploiting, or abusing loyalty programs, promotional offers, discount codes, or referral systems in a manner not intended by Chopt.
• Order Abuse: Placing fraudulent orders, repeatedly placing and canceling orders without legitimate cause, or engaging in chargebacks without valid justification.
• Reverse Engineering: Attempting to reverse engineer, decompile, disassemble, or otherwise derive the source code of our website, applications, or software systems.
• Unlawful Use: Using our Services for any purpose that is illegal, unlawful, or prohibited under applicable federal, state, or local law.
• Competitive Intelligence: Accessing our Services for purposes of competitive analysis, price monitoring, or market intelligence without our express written consent.

Any violation of these prohibited activities may result in immediate termination of your access to our Services, and we reserve the right to refer such conduct to appropriate law enforcement authorities.

5. Online Ordering and Payment Terms

5.1 Order Placement

When you place an order through our website or affiliated platforms, you represent that you are authorized to use the payment method provided and that the payment information you supply is true, correct, and complete. Orders are subject to availability and confirmation. We reserve the right to refuse, cancel, or limit any order for any reason, including but not limited to product unavailability, errors in pricing or product descriptions, or suspected fraudulent activity.

5.2 Pricing and Taxes

All prices displayed on our Site are in United States Dollars (USD) and are subject to change without notice. Applicable sales taxes will be calculated and added to your order total in accordance with the applicable laws of the jurisdiction in which your order is fulfilled. You are responsible for paying all taxes, fees, and charges associated with your order.

5.3 Payment Methods

We accept major credit cards, debit cards, and other payment methods as displayed at checkout. By providing payment information, you authorize us to charge the applicable amount to your designated payment method. All payment transactions are processed through secure, third-party payment processors. We do not store your full credit card or payment card details on our servers.

5.4 Cancellations and Refunds

Due to the perishable nature of food products, cancellations must be made within a reasonable timeframe after order placement, and before food preparation has commenced. Once food preparation has begun, cancellations may not be accepted. Refunds for quality issues or errors attributable to Chopt will be handled on a case-by-case basis at our sole discretion. Please contact us at [email protected] to report any issues with your order.

5.5 Delivery Services

Where delivery services are offered, delivery availability, times, and fees vary by location. Delivery services may be fulfilled by Chopt directly or by third-party delivery service providers. When third-party delivery services are used, separate terms and conditions of those providers may apply. We are not responsible for delays, errors, or issues arising from third-party delivery services beyond our reasonable control.

6. Allergen and Nutritional Information

We make reasonable efforts to provide accurate allergen and nutritional information for our menu items. However, our food is prepared in kitchens that handle common allergens including, but not limited to, wheat, gluten, dairy, eggs, nuts, peanuts, soy, fish, and shellfish. Cross-contamination may occur despite our best efforts. We cannot guarantee that any menu item is completely free from allergens. If you have severe food allergies or dietary restrictions, you assume all risks associated with consuming our products and should exercise independent caution when placing orders.

7. Intellectual Property Rights

All content, materials, and elements available on our Site and through our Services, including but not limited to text, graphics, logos, images, photographs, menu designs, recipe descriptions, audio clips, video content, software, code, trademarks, trade dress, and compilations (collectively, "Intellectual Property"), are the exclusive property of Chopt or our licensors and are protected by applicable United States intellectual property laws, including the Copyright Act (17 U.S.C. § 101 et seq.), the Lanham Act (15 U.S.C. § 1051 et seq.), and applicable state intellectual property laws.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Site for personal, non-commercial purposes only. This license does not include the right to:

• Reproduce, duplicate, copy, sell, resell, or exploit any portion of our Intellectual Property.
• Modify or create derivative works based on our content or materials.
• Use our trademarks, logos, or brand identifiers without our prior written consent.
• Frame or utilize framing techniques to enclose our trademarks, logos, or other proprietary information.
• Use any meta tags or other hidden text utilizing our names or trademarks without written permission.

Any unauthorized use of our Intellectual Property is a violation of these Terms and applicable intellectual property laws, and may result in civil or criminal penalties. All rights not expressly granted herein are reserved by Chopt.

7.1 User-Generated Content

If you submit, post, or otherwise provide any content, feedback, reviews, comments, photographs, or other materials to us ("User Content"), you grant Chopt a worldwide, royalty-free, perpetual, irrevocable, non-exclusive, sublicensable license to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Content in connection with our Services and business operations. You represent and warrant that you own or have the necessary rights to grant this license and that your User Content does not infringe upon the rights of any third party.

8. Privacy Policy

Your privacy is important to us. Our Privacy Policy, available on our website, describes how we collect, use, store, share, and protect your personal information in connection with our Services. Our practices comply with applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) where applicable, as well as applicable Federal Trade Commission (FTC) regulations and guidelines. By using our Services, you acknowledge that you have read and understand our Privacy Policy.

9. Third-Party Links and Services

Our Site may contain links to third-party websites, applications, or services that are not owned or controlled by Chopt. These links are provided for your convenience and informational purposes only. We have no control over and assume no responsibility for the content, privacy policies, practices, or terms of any third-party websites or services. We do not endorse or make any representations about third-party websites or services. We strongly advise you to review the terms and privacy policies of any third-party sites you visit.

10. Disclaimers and "As-Is" Basis

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR SERVICES, SITE, AND ALL CONTENT, INFORMATION, AND MATERIALS PROVIDED THROUGH OR IN CONNECTION WITH OUR SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

CHOPT EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
• WARRANTIES THAT OUR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS.
• WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY CONTENT, INFORMATION, OR MATERIALS ON OUR SITE, INCLUDING NUTRITIONAL AND ALLERGEN INFORMATION.
• WARRANTIES THAT DEFECTS OR ERRORS WILL BE CORRECTED.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, OUR WARRANTIES ARE LIMITED TO THE MINIMUM EXTENT PERMITTED BY APPLICABLE LAW.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CHOPT, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, PARTNERS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES;
• LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES;
• PERSONAL INJURY OR PROPERTY DAMAGE ARISING FROM YOUR USE OF OUR SERVICES OR CONSUMPTION OF OUR FOOD PRODUCTS, EXCEPT WHERE CAUSED BY OUR GROSS NEGLIGENCE OR WILLFUL MISCONDUCT;
• UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR ACCOUNT OR DATA;
• ANY BUGS, VIRUSES, OR OTHER HARMFUL TECHNOLOGY TRANSMITTED THROUGH OUR SITE BY ANY THIRD PARTY;

WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF CHOPT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL CHOPT'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF OUR SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO CHOPT IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

THE LIMITATIONS OF LIABILITY SET FORTH HEREIN SHALL APPLY REGARDLESS OF THE FORM OF ACTION AND SHALL SURVIVE ANY TERMINATION OR EXPIRATION OF THESE TERMS. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY, SO THESE LIMITATIONS MAY NOT APPLY TO YOU IN THEIR ENTIRETY.

12. Indemnification

You agree to defend, indemnify, and hold harmless Chopt and its officers, directors, employees, agents, affiliates, licensors, and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms or any applicable law, regulation, or ordinance.
• Your use or misuse of our Services or Site.
• Your User Content or any content you submit, post, or transmit through our Services.
• Your violation of any rights of a third party, including intellectual property rights, privacy rights, or consumer rights.
• Your fraudulent, negligent, or intentionally wrongful conduct.
• Any dispute between you and any third party, including delivery service providers or catering clients.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. You agree to cooperate with our defense of such claims. You will not settle any claim without our prior written consent.

13. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them, their subject matter, or their formation shall be governed by and construed in accordance with the laws of the United States of America and the applicable laws of the state in which Chopt's principal place of business is located, without regard to conflict of law principles that would require application of the laws of another jurisdiction.

To the extent that any dispute is not subject to arbitration as provided in Section 14 below, you consent to the exclusive personal jurisdiction and venue of the state and federal courts located within the applicable United States jurisdiction for the resolution of any disputes arising under these Terms. You waive any objection to the laying of venue of any such proceedings and waive any objection that such courts are an inconvenient forum.

Our Services are operated from within the United States. If you access our Services from outside the United States, you do so at your own risk and are responsible for compliance with applicable local laws.

14. Dispute Resolution and Arbitration

14.1 Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to first contact us at [email protected] and attempt to resolve the dispute informally. We will make reasonable efforts to resolve any dispute, claim, question, or disagreement directly through informal negotiation within thirty (30) days of your initial contact.

14.2 Binding Arbitration

If informal resolution is not achieved within thirty (30) days, any dispute, claim, or controversy arising out of or relating to these Terms, including the breach, termination, enforcement, interpretation, or validity thereof, or your use of our Services, shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") in accordance with its Consumer Arbitration Rules then in effect, except as modified by these Terms.

The arbitration shall be conducted in the English language by a single neutral arbitrator. The arbitrator shall have the authority to award any remedy or relief that a court of competent jurisdiction could award, including injunctive relief and attorneys' fees, but shall not have the authority to award punitive damages except as expressly authorized by applicable statute.

The decision of the arbitrator shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. The Federal Arbitration Act (9 U.S.C. § 1 et seq.) governs the interpretation and enforcement of this arbitration provision.

14.3 Class Action Waiver

YOU AND CHOPT AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. Unless both you and Chopt agree otherwise, the arbitrator may not consolidate more than one person's claims and may not preside over any form of a representative or class proceeding. If this specific provision is found to be unenforceable, the entirety of this arbitration section shall be null and void.

14.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent imminent and irreparable harm, and claims within the jurisdictional limits of small claims court may be brought in such court rather than through arbitration.

15. Consumer Protection Compliance

Chopt is committed to compliance with all applicable consumer protection laws and regulations. Our business practices comply with the Federal Trade Commission Act (15 U.S.C. § 41 et seq.), which prohibits unfair or deceptive acts or practices in commerce. Where applicable, we also comply with the California Consumer Privacy Act (Cal. Civ. Code § 1798.100 et seq.) and the California Privacy Rights Act, as well as other applicable state consumer protection statutes.

If you believe that we have engaged in any unfair or deceptive trade practice, you may report such concerns to the Federal Trade Commission at ftc.gov, or to your applicable state attorney general's office, in addition to contacting us directly.

16. Accessibility

Chopt is committed to making our website accessible to all users, including individuals with disabilities, in accordance with the Americans with Disabilities Act (ADA) and applicable web accessibility standards. If you experience any difficulty accessing our Site or Services, please contact us at [email protected] and we will make reasonable efforts to assist you.

17. Term and Termination

These Terms shall remain in full force and effect while you use our Services. We reserve the right to:

• Terminate or suspend your access to our Services, in whole or in part, at our sole discretion, immediately and without prior notice or liability, for any reason whatsoever, including but not limited to your breach of these Terms.
• Discontinue, modify, or restrict access to any portion of our Services at any time.
• Refuse service to any person or entity at our discretion.

You may terminate your account or cease using our Services at any time by contacting us at [email protected].

Upon termination of your account or access:

• Your right to use our Services will immediately cease.
• Any outstanding orders already confirmed and in process will be fulfilled unless otherwise agreed.
• Any accrued loyalty points or rewards may be forfeited, subject to applicable program terms.
• All provisions of these Terms that by their nature should survive termination shall survive, including intellectual property rights, disclaimers, indemnification, and limitation of liability provisions.

18. Changes to Terms

We reserve the right to modify, update, or revise these Terms at any time in our sole discretion. When we make material changes to these Terms, we will:

• Update the "Last Updated" date at the top of this page.
• Post the revised Terms on our Site at choptcafe.rest.
• Where required by applicable law or where we deem it appropriate, provide additional notice via email or prominent notice on our Site.

Your continued use of our Services after any modifications to these Terms constitutes your acceptance of the revised Terms. If you do not agree to the modified Terms, you must immediately cease using our Services and, if applicable, close your account.

We encourage you to review these Terms periodically to stay informed of any updates. The most current version of these Terms will always be available at choptcafe.rest.

19. Force Majeure

Chopt shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from causes beyond our reasonable control, including but not limited to: acts of God, natural disasters, pandemics, epidemics, governmental actions or restrictions, supply chain disruptions, labor disputes, power outages, internet or telecommunications failures, civil unrest, terrorism, or any other event beyond our reasonable control (collectively, "Force Majeure Events"). In the event of a Force Majeure Event, our obligations under these Terms shall be suspended for the duration of the event, and we will make reasonable efforts to minimize the impact on our Services.

20. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable under applicable law by a court or arbitrator of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, such provision shall be severed from these Terms. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect.

The parties agree that in the event any provision of these Terms is found to be unenforceable, the parties shall negotiate in good faith to replace the unenforceable provision with an enforceable provision that, to the greatest extent possible, achieves the original intent of the parties.

21. Entire Agreement

These Terms, together with our Privacy Policy and any other agreements or policies referenced herein, constitute the entire agreement between you and Chopt with respect to your use of our Services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, whether written or oral, relating to the subject matter hereof.

No waiver by Chopt of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure by Chopt to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

22. Assignment

You may not assign or transfer these Terms, or any rights or obligations hereunder, without the prior written consent of Chopt. Chopt may freely assign or transfer these Terms or any rights or obligations hereunder to any affiliate, successor, or acquirer without restriction or notice. These Terms will be binding upon and inure to the benefit of the parties and their respective permitted successors and assigns.

23. Electronic Communications

By using our Services and providing your email address, you consent to receive electronic communications from Chopt, including order confirmations, account updates, promotional offers, and legal notices. You agree that any notices, agreements, disclosures, or other communications we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing. You may opt out of marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us directly.

24. No Agency or Partnership

Nothing in these Terms shall be construed to create a partnership, joint venture, employer-employee, franchise, or agency relationship between you and Chopt. Neither party has the authority to bind the other in any respect whatsoever.

25. Contact Information

If you have any questions, concerns, or complaints regarding these Terms of Service, or if you need to report a violation, please contact us using the information below:

We strive to respond to all inquiries within three (3) to five (5) business days. For urgent matters related to food safety, allergic reactions, or immediate health concerns, please contact your local emergency services immediately.